Privacy Policy

This is a starting template. Joydom should review and adapt this policy — ideally with professional advice — before the site goes live, and remove this note once finalised.

This Privacy Policy explains how Joydom Engineering Pte Ltd (“Joydom”, “we”, “our” or “us”) collects, uses, discloses and protects your personal data when you enquire about or use our home and office services in Singapore, or when you visit our website. It is written to align with Singapore’s Personal Data Protection Act 2012 (PDPA).

By contacting us, requesting a quote, or using our services, you consent to the collection, use and disclosure of your personal data as described in this policy.

What personal data we collect

• Contact details – your name, phone number, email address, and the postal code or address where the work is needed.
• Job details – a description of the work you need, and any photos, videos or documents you send us.
• Transaction details – records of quotes, bookings, invoices and payments (we do not store full card or bank details).
• Website usage data – basic technical information such as your device, browser, pages visited and how you interact with the site, collected through cookies and analytics tools.

How we collect your data

• Directly from you – when you message us on WhatsApp, call, fill in an enquiry form, or speak with our team.
• Automatically – when you browse our website, through cookies and analytics (see “Cookies and analytics” below).

How we use your data

• To respond to your enquiry and prepare a quote.
• To schedule, carry out, and follow up on your job.
• To issue receipts or invoices and keep proper business records.
• To contact you about your booking, or to arrange a site visit.
• To improve our services and website, and — only where you have agreed — to send you relevant offers.
• To comply with our legal and regulatory obligations.

Sharing your data

We do not sell your personal data. We may share it only with:

• Our team members and trusted subcontractors who carry out or support your job.
• Service providers who help us operate — for example website hosting, IT, payment processing and analytics providers — who are only permitted to use it to provide those services to us.
• Authorities or other parties where we are required or permitted to do so by law.

Cookies and analytics

Our website uses cookies to help it function and to understand how visitors use it. We may use analytics tools such as Google Analytics and Microsoft Clarity, which can collect usage data and, in Clarity’s case, anonymised recordings of on-page interactions to help us improve the site. Some of these providers may process data on servers outside Singapore; where they do, we take reasonable steps to ensure a comparable standard of protection. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended.

How long we keep your data

We keep your personal data only for as long as it is needed for the purposes set out above, or as required for legal, tax or accounting reasons, after which we securely dispose of it.

How we protect your data

We take reasonable administrative, technical and physical measures to protect personal data in our care against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to keep your information safe.

Your rights under the PDPA

Subject to the PDPA, you may:

• Request access to the personal data we hold about you and how it has been used.
• Request correction of any inaccurate or incomplete data.
• Withdraw your consent to our continued use of your data (this may mean we can no longer provide certain services).

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Third-party links

Our website may link to other sites (for example WhatsApp or Google Maps). We are not responsible for the privacy practices of those sites, and we encourage you to read their own privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with an updated effective date.

Contact us

If you have any questions about this policy or how we handle your personal data, please contact us at enquiry@joydom.com.sg. For data protection matters, this address also reaches the person responsible for handling personal-data queries.

Last updated: [add date before launch].