Terms of Service

Effective date: 27 August 2026

These Terms of Service apply when you use the Joydom website, request a quotation, make a booking, or engage Joydom Engineering Pte Ltd (“Joydom”, “we”, “us” or “our”) for services. By confirming a booking or accepting a quotation, you agree to these terms together with the terms stated in the relevant quotation, work order or invoice.

1. Our services

We provide home and commercial repair, maintenance, installation and renovation services in Singapore. The agreed scope, price, exclusions, estimated schedule and any service warranty will be stated in your quotation, booking confirmation, work order or invoice. If those documents differ from this page, the specific written terms for your job take priority.

2. Quotations and variations

Quotations are based on the information, measurements, photographs and access details available when they are prepared. A site inspection may reveal concealed damage, unsafe conditions, inaccurate measurements or additional work that could not reasonably have been identified earlier. We will explain any material variation and seek your approval before carrying out additional chargeable work.

Unless stated otherwise, a quotation does not include work outside the listed scope, authority or management approvals, specialist reports, making good by other trades, or customer-requested changes after work begins.

3. Bookings, access and scheduling

You must provide accurate contact and site information, arrange safe and timely access, disclose known hazards, and obtain any required owner, landlord, MCST or authority approval. Appointment times are estimates and may be affected by traffic, weather, material availability, earlier emergency jobs or site conditions. We will notify you when a material delay is known.

4. Cancellations and rescheduling

Please give reasonable notice if you need to cancel or reschedule. Where a team has already been dispatched, custom materials have been ordered, or non-refundable third-party costs have been committed, you may be responsible for the reasonable costs disclosed to you.

5. Prices and payment

Prices are in Singapore dollars unless stated otherwise. Payment timing and accepted methods are shown in the quotation or invoice. We may require a deposit or staged payments for larger or material-intensive work. Payment methods may include PayNow, bank transfer, cheque or cash where offered. You are responsible for checking the payee details on our official quotation or invoice before paying.

6. Completion and service warranty

Please inspect the work when it is completed and tell us promptly if something does not match the agreed scope. Service warranty coverage is provided only where stated in the quotation, work order or invoice. Its duration and scope may vary by service.

A service warranty does not cover normal wear and tear, misuse, accidental damage, failure to follow care instructions, pre-existing or concealed defects, movement or deterioration of the building, pest or water damage from another source, unauthorised alterations, or defects in customer-supplied items. We may inspect the reported issue before deciding the appropriate remedy.

7. Materials and customer-supplied items

Product colours, grain, texture and dimensions may have reasonable manufacturing or natural variation. Manufacturer warranties for appliances, fixtures or materials remain subject to the manufacturer’s terms. If you ask us to install an item you supplied, you are responsible for its suitability, completeness and condition; additional labour or replacement parts may be chargeable if the item is faulty, incompatible or incomplete.

8. Your responsibilities

You must provide complete and accurate instructions, secure valuables, keep children and pets away from the work area, and ensure utilities are available where reasonably required. You must not ask our personnel to perform unsafe, unlawful or unlicensed work.

9. Photographs and records

We may take photographs or videos to assess a job, prepare a quotation, document progress, support quality control or respond to a warranty request. We may ask for permission to use selected material for our portfolio or marketing. Personal data in such records is handled under our Privacy Policy.

10. Liability and statutory rights

Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded under Singapore law. To the extent permitted by law, we are not responsible for indirect or consequential loss, loss caused by inaccurate information or denied access, or damage arising from a pre-existing, concealed or customer-supplied condition that was not caused by our failure to exercise reasonable care and skill.

11. Website use and intellectual property

The website and its text, photographs, graphics, branding and other content are owned by or licensed to Joydom. You may view and print reasonable extracts for personal use, but may not reproduce, republish, scrape or commercially exploit the content without written permission. You must not misuse the website, attempt unauthorised access, transmit malicious code or interfere with its operation.

12. Third-party links and services

Links to third-party websites and third-party products are provided for convenience. Their availability, content, privacy practices and terms are controlled by those third parties.

13. Promotions

Promotions are subject to their stated eligibility, validity period, exclusions and availability. Unless expressly allowed, promotions cannot be combined, exchanged for cash or applied retrospectively.

14. Governing law and changes

These terms are governed by the laws of Singapore. We may update them to reflect changes to our services, practices or legal obligations. The effective date above shows when this version took effect.

15. Contact us

Questions about these terms may be sent to enquiry@joydom.com.sg or Joydom Engineering Pte Ltd, 5 Little Road, #03-01 Centex Industrial Building, Singapore 536983. UEN: 201120147E.